1. Acceptance of Terms
By accessing or using Fly Enugu, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the platform.
2. Booking & Reservations
All bookings made through Fly Enugu are subject to availability and the specific terms of the relevant airline. A booking is only confirmed once you have received a confirmation email and a valid e-ticket.
- Confirmation: Please check your confirmation email immediately and report any errors within 24 hours.
- Accuracy: You are responsible for providing correct passenger names and travel document details.
- Experiences: Experience bookings are subject to partner availability and pickup conditions.
3. Payment & Fees
Payments must be made in full at the time of booking unless otherwise stated.
- Pricing: Fares are subject to change until the booking is fully paid and ticketed.
- Currency: Prices are displayed in Nigerian Naira (₦) unless stated otherwise.
- Taxes: Displayed prices include mandatory taxes and fees unless noted.
4. Cancellations & Changes
Cancellation and change fees depend on the fare type purchased and the experience partner's policy. Refund requests must be submitted through My Bookings or by contacting support with your booking reference.
5. Acceptable Use
- Use the platform only for legitimate reservations for yourself or others you are legally authorized to represent.
- Do not attempt to scrape fares, abuse promotional codes, or interfere with platform security.
- Registered travel agents must maintain accurate agency information and comply with licensing requirements.
6. Limitation of Liability
Fly Enugu acts as an intermediary between you and the airline. We are not liable for flight delays, cancellations, baggage loss, or injuries occurring during travel. Our liability is limited to the amount of the service fee paid to us for the specific booking in question.
7. Changes to These Terms
We reserve the right to update these terms at any time. Significant changes will be communicated via our website. Your continued use of the platform following updates constitutes acceptance of the new terms.