Introduction
At Fly Enugu, we are committed to protecting your personal data and respecting your privacy. This policy explains how we handle your information when you use our flight booking services and experience marketplace.
Information We Collect
- Identity Data: Full name, date of birth, and government-issued ID details where required for travel.
- Contact Data: Email address, phone number, and WhatsApp contact.
- Financial Data: Payment card details and billing information (processed securely).
- Travel Data: Flight routes, dates, passenger details, and experience selections.
- Technical Data: Device type, browser, IP address, and usage analytics.
How We Use Your Information
- Booking Fulfillment: Processing flight reservations and ticket issuance.
- Customer Support: Responding to enquiries and resolving booking issues.
- Communications: Sending booking confirmations and important travel updates.
- Marketing: Optional promotional messages about Enugu experiences (you can opt out anytime).
- Fraud Prevention: Detecting and preventing unauthorized or abusive activity.
Sharing Your Information
We share only what is necessary to fulfil your booking:
- Airlines: Enugu Air and partners receive passenger and itinerary details.
- Payment Processors: Securely facilitating your transactions.
- Experience Partners: Local operators receive booking and pickup details.
- Legal Authorities: When required by law to comply with regulatory mandates.
Data Retention
We retain booking records for as long as required by aviation and tax regulations, and for a reasonable period thereafter to resolve disputes. Marketing preferences are kept until you unsubscribe.
Your Rights
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update inaccurate or incomplete information.
- Deletion: Request deletion where we no longer need the data for legal or operational reasons.
- Opt-out: Unsubscribe from marketing communications at any time.
Contact Us
For privacy-related enquiries, email privacy@tourenugu.com or write to TourEnugu, Enugu, Nigeria.